Citrix Workspace For Mac

Applicable Products

  • Receiver for Mac
  1. Citrix Workspace app is built on Citrix Receiver technology, and is fully backward compatible with all Citrix solutions. For the documentation of Citrix Workspace app, see Citrix Workspace app. For more information, visit the Workspace app FAQ page. Citrix Receiver for Mac provides users with self-service access to resources published on XenApp.
  2. Citrix offers a unified, secure and intelligent digital workspace that enables users to access their apps, desktops and data from anywhere and transforms employee experience.

If Workspace is installed, this is the process to uninstall Citrix Workspace for MAC:.Of Note. Do not install the app from the APP Store, this causes apps to automatically update and, in this case, this is not desired.

Symptoms or Error

A USB Joystick has been tested successfully from a windows client. USB device pass through is configured on a Citrix policy via Studio, but USB device options on mac receiver client show 'Policy Restricted' in the 'Virtual Channel' column. Customer tried updating the local policy by editing the /library/Application Support/Citrix Receiver/USB.conf file and setting the Citrix USB device redirection rule policy to 'Use default' which did not help. reference: https://support.citrix.com/article/CTX137939, https://docs.citrix.com/en-us/receiver/mac/current-release/configure.html.

Solution

Move the enable line to the top of the config file and the device works as expected.
/library/Application Support/Citrix Receiver/USB.conf
# Syntax is an ordered list of case insensitive rules where # is line comment
# and each rule is (ALLOW | DENY) : ( match ( match )* )?
# and each match is (class|subclass|prot|vid|pid|rel) = hex-number
# Maximum hex value for class/subclass/prot is FF, and for vid/pid/rel is FFFF
ALLOW: vid=07C0 pid=1131 # axis controller CR939 # moved device line to top of file
DENY: vid=17e9 # All DisplayLink USB displays
DENY: class=02 # Communications and CDC-Control
DENY: class=09 # Hub devices
DENY: class=0a # CDC-Data
DENY: class=0b # Smartcard
DENY: class=e0 # Wireless controller
DENY: class=ef subclass=04 # Miscellaneous network devices
ALLOW: # Otherwise allow everything else

Problem Cause

Device was being blocked by one of the other devices in the conf file.

Objective

NOTE:
Appleā€™s latest macOS Catalina has released on October 7. Citrix Files for Mac users must upgrade their version of Citrix Files for Mac to version 19.10 for full compatibility.
TIPS! Need Citrix Files for Mac? Download it here: http://dl.sharefile.com/cfmac


Citrix Files makes accessing your files from a Mac much easier. It allows you to access files and folders from ShareFile directly through Finder on your Mac. Content is streamed when it is accessed and not permanently stored on your computer. Changes made to files in the ShareFile folder are automatically saved back to the cloud. Most Finder operations like drag and drop, copy and paste, move and rename, and others will automatically update to the cloud.

Getting StartedFeatures and FunctionsOther

Instructions

System Requirements

Citrix receiver for mac download
  • macOS 10.11 or newer

Install

Before installing Citrix Files, it is recommended that you install and configure the Citrix Workspace app. Set up an account and sign in as prompted.

Download the installer DMG. Open the installer package and follow the prompts to install Citrix Files. You will be required to provide an administrator password to complete the installation.


NOTE: Users that are on MacOS 10.13 or later may be prompted to approve a kernel extension after installation. Please open your preferences when prompted and approve the installation.

Sign in

If you have set up your account with Citrix Workspace, Citrix Files will sign you in automatically after installation. More information can be found here: https://docs.citrix.com/en-us/citrix-content-collaboration/files-workspace.html#citrix-files-desktop-applications-authentication-in-workspace. If you have not set up your account with Citrix Workspace, you may receive a login prompt.

Please dismiss this prompt and open up the Workspace App and set up your account. Next, click on the Citrix Files menu bar icon and click sign in


Basic Operations

Citrix Files allows you to manage the files in your ShareFile account the same way that you would manage files normally through Finder

Open And Edit

Double click on a file in the Citrix Files folder, make changes and save


All changes are automatically saved back to ShareFile

Download

Drag and drop file(s) or folder(s) from the Citrix Files folder to another folder on your computer


You may also copy and paste files and folders

UploadDrag and drop file(s) or folder(s) from the Citrix Files folder to another folder on your computer
You may also copy and paste files and folders
Delete

Right click on a file or folder and select Move to Trash

You may also drag files and folders to the trash

Move

Drag and drop file(s) or folder(s) from one location in the Citrix Files folder to another


New Folder


Citrix Workspace For Mac Os 10.15

Icon Overlays

Files and Folders will have an icon overlay representing the status of that item. The following defines what each icon overlay represents:

Citrix Receiver Download

The file/folder is stored in ShareFile cloud
The file/folder is currently syncing to ShareFile cloud
The file is currently checked-out

Right Click Menu


When you right click on a file or folder within Citrix Files, you will see some additional options. These options give you access to the functions available in ShareFile for these items. Options will vary based on the types of files or folders you have selected, permissions, and account settings.

OperationAvailable forDescription
Share Files and Folders

Copy Link - Copies a ShareFile download link. Link settings will be determined by the Share options in your Preferences.

Email with ShareFile - Send a download link through email. Email options may be customized before sending, or by modifying default options in your Preferences.

Email with mail app - Opens the Mail app in Mac OS. A new message is generated that contains a ShareFile download link

Initiate Approval - (For a single file only) Initiate an approval workflow on a file

Request FilesSingle Folder

Copy Link - Copies a ShareFile upload link. Link settings will be determined by the Share options in your Preferences.

Email with Citrix Files - Send a upload link through email. Email options may be customized before sending, or by modifying default options in your Preferences.

Email with mail app - Opens the Mail app in Mac OS. A new message is generated that contains a ShareFile upload link

Check OutSingle FileCheck Out a file to prevent other users from making changes
View DetailsSingle File or Single FolderView detailed information for a file or folder. The details window provides access to multiple file versions, notes, or checkout details
Refresh contentsSingle FolderFolder contents should update automatically as changes are made, but you may refresh contents manually using this function

Additional actions are available under More Options

OperationAvailable ForDescription
DownloadFiles and FoldersFor file(s) and folder(s), download allows you to download file(s) or folder(s) to a specific location on your computer.
Note: For improved performance, use this option for large file downloads or downloading a large number of items. These downloads are optimized for bulk operations and do not store data in the cache.
UploadSingle FolderRight click on a folder and upload allows you to upload files and folders from a specific location on your computer.
Note: For improved performance, use this option for large file uploads or uploading a large number of items These downloads are optimized for bulk operations and do not store data in the cache.
Manage PermissionsSingle FolderAdd users to a folder, modify folder permissions, and copy folder permissions from one user to another
Add to FavoritesSingle File or Single FolderAdds the file or folder to the Favorites folder
PreviewSingle FileStream a video file without downloading it (Available for .mp4, .ogg, .ogv, and .webm file types)

Citrix Workspace For Mac Catalina

Menu Bar Icon

This icon displays the current status of Citrix Files. A spinner over the icon indicates activity.
Uploads in progress or edits that are being saved back to ShareFile will be indicated by a spinner. You will also see a spinner when navigating to a folder. The spinner indicates that the contents of a folder are being fetched and should appear after the spinner disappears.

Dashboard


Clicking on the menu bar icon will open the dashboard.

  • Recent Files - Files that have been uploaded or edited will appear in the list of recent files. Double click on a file to open it.
  • Workflow button - Open up a window containing Workflows where you can view
  • Open Citrix Files Folder - Opens the Citrix Files location in Finder

Overflow Menu

Download Citrix Workplace

This provides access to Preferences, Send Feedback, Help Launch Website, and Quit

  • Preferences - Opens the Preferences for the Application.
  • Send Feedback - Provide a rating for the app and leave detailed comments.
  • Help - Provides links to support and legal resources. This menu also allows you to report a technical problem with the app to the development team.
  • Launch Website - Opens the ShareFile website.
  • Quit - Quits the application.

Preferences

AccountLog Out - Logs you out of your account. Any files that have been cached will be deleted
App SettingsCache - Data for recent files is cached for improved performance. Use the slider to manage the cached size. Clear cache will immediately remove all cached files
Reset App Settings - Removes folder structure archive and cached files. Doing this will quit and relaunch Citrix Files to please save any work before resetting.
Uninstall - This uninstalls the application. Administrator permissions are required.
Share OptionsNotifications - Set default notifications that are applied when sharing
Security - Set defauly security options that are applied when sharing

Additional Resources

Citrix Workspace For Mac Os X

CTX226351 - Install and Use Citrix Files for Mac
CTX237344
- Citrix Files for Mac Known Issues
CTX237126
- Citrix Files for Windows
CTX119253- Language Support for Citrix Products