Applicable Products
- Receiver for Mac
- Citrix Workspace app is built on Citrix Receiver technology, and is fully backward compatible with all Citrix solutions. For the documentation of Citrix Workspace app, see Citrix Workspace app. For more information, visit the Workspace app FAQ page. Citrix Receiver for Mac provides users with self-service access to resources published on XenApp.
- Citrix offers a unified, secure and intelligent digital workspace that enables users to access their apps, desktops and data from anywhere and transforms employee experience.
If Workspace is installed, this is the process to uninstall Citrix Workspace for MAC:.Of Note. Do not install the app from the APP Store, this causes apps to automatically update and, in this case, this is not desired.
Symptoms or Error
Solution
/library/Application Support/Citrix Receiver/USB.conf
# Syntax is an ordered list of case insensitive rules where # is line comment
# and each rule is (ALLOW | DENY) : ( match ( match )* )?
# and each match is (class|subclass|prot|vid|pid|rel) = hex-number
# Maximum hex value for class/subclass/prot is FF, and for vid/pid/rel is FFFF
ALLOW: vid=07C0 pid=1131 # axis controller CR939 # moved device line to top of file
DENY: vid=17e9 # All DisplayLink USB displays
DENY: class=02 # Communications and CDC-Control
DENY: class=09 # Hub devices
DENY: class=0a # CDC-Data
DENY: class=0b # Smartcard
DENY: class=e0 # Wireless controller
DENY: class=ef subclass=04 # Miscellaneous network devices
ALLOW: # Otherwise allow everything else
Problem Cause
Objective
NOTE:| TIPS! Need Citrix Files for Mac? Download it here: http://dl.sharefile.com/cfmac |
Citrix Files makes accessing your files from a Mac much easier. It allows you to access files and folders from ShareFile directly through Finder on your Mac. Content is streamed when it is accessed and not permanently stored on your computer. Changes made to files in the ShareFile folder are automatically saved back to the cloud. Most Finder operations like drag and drop, copy and paste, move and rename, and others will automatically update to the cloud.
| Getting Started | Features and Functions | Other |
|---|
Instructions
System Requirements
- macOS 10.11 or newer
Install
Before installing Citrix Files, it is recommended that you install and configure the Citrix Workspace app. Set up an account and sign in as prompted.
Download the installer DMG. Open the installer package and follow the prompts to install Citrix Files. You will be required to provide an administrator password to complete the installation.
NOTE: Users that are on MacOS 10.13 or later may be prompted to approve a kernel extension after installation. Please open your preferences when prompted and approve the installation.
Sign in
If you have set up your account with Citrix Workspace, Citrix Files will sign you in automatically after installation. More information can be found here: https://docs.citrix.com/en-us/citrix-content-collaboration/files-workspace.html#citrix-files-desktop-applications-authentication-in-workspace. If you have not set up your account with Citrix Workspace, you may receive a login prompt.
Please dismiss this prompt and open up the Workspace App and set up your account. Next, click on the Citrix Files menu bar icon and click sign in
Basic Operations
Citrix Files allows you to manage the files in your ShareFile account the same way that you would manage files normally through Finder
| Open And Edit | Double click on a file in the Citrix Files folder, make changes and save
|
| Download | Drag and drop file(s) or folder(s) from the Citrix Files folder to another folder on your computer
|
| Upload | Drag and drop file(s) or folder(s) from the Citrix Files folder to another folder on your computer You may also copy and paste files and folders |
| Delete | Right click on a file or folder and select Move to Trash You may also drag files and folders to the trash |
| Move | Drag and drop file(s) or folder(s) from one location in the Citrix Files folder to another |
| New Folder |
Citrix Workspace For Mac Os 10.15
Icon Overlays
Files and Folders will have an icon overlay representing the status of that item. The following defines what each icon overlay represents:
Citrix Receiver Download
| The file/folder is stored in ShareFile cloud |
| The file/folder is currently syncing to ShareFile cloud |
| The file is currently checked-out |
Right Click Menu
When you right click on a file or folder within Citrix Files, you will see some additional options. These options give you access to the functions available in ShareFile for these items. Options will vary based on the types of files or folders you have selected, permissions, and account settings.
| Operation | Available for | Description |
|---|---|---|
| Share | Files and Folders | Copy Link - Copies a ShareFile download link. Link settings will be determined by the Share options in your Preferences. Email with ShareFile - Send a download link through email. Email options may be customized before sending, or by modifying default options in your Preferences. Email with mail app - Opens the Mail app in Mac OS. A new message is generated that contains a ShareFile download link Initiate Approval - (For a single file only) Initiate an approval workflow on a file |
| Request Files | Single Folder | Copy Link - Copies a ShareFile upload link. Link settings will be determined by the Share options in your Preferences. Email with Citrix Files - Send a upload link through email. Email options may be customized before sending, or by modifying default options in your Preferences. Email with mail app - Opens the Mail app in Mac OS. A new message is generated that contains a ShareFile upload link |
| Check Out | Single File | Check Out a file to prevent other users from making changes |
| View Details | Single File or Single Folder | View detailed information for a file or folder. The details window provides access to multiple file versions, notes, or checkout details |
| Refresh contents | Single Folder | Folder contents should update automatically as changes are made, but you may refresh contents manually using this function |
Additional actions are available under More Options
| Operation | Available For | Description |
|---|---|---|
| Download | Files and Folders | For file(s) and folder(s), download allows you to download file(s) or folder(s) to a specific location on your computer. Note: For improved performance, use this option for large file downloads or downloading a large number of items. These downloads are optimized for bulk operations and do not store data in the cache. |
| Upload | Single Folder | Right click on a folder and upload allows you to upload files and folders from a specific location on your computer. Note: For improved performance, use this option for large file uploads or uploading a large number of items These downloads are optimized for bulk operations and do not store data in the cache. |
| Manage Permissions | Single Folder | Add users to a folder, modify folder permissions, and copy folder permissions from one user to another |
| Add to Favorites | Single File or Single Folder | Adds the file or folder to the Favorites folder |
| Preview | Single File | Stream a video file without downloading it (Available for .mp4, .ogg, .ogv, and .webm file types) |
Citrix Workspace For Mac Catalina
Menu Bar Icon
This icon displays the current status of Citrix Files. A spinner over the icon indicates activity.
Uploads in progress or edits that are being saved back to ShareFile will be indicated by a spinner. You will also see a spinner when navigating to a folder. The spinner indicates that the contents of a folder are being fetched and should appear after the spinner disappears.
Dashboard
Clicking on the menu bar icon will open the dashboard.
- Recent Files - Files that have been uploaded or edited will appear in the list of recent files. Double click on a file to open it.
- Workflow button - Open up a window containing Workflows where you can view
- Open Citrix Files Folder - Opens the Citrix Files location in Finder
Overflow Menu
Download Citrix Workplace
This provides access to Preferences, Send Feedback, Help Launch Website, and Quit
- Preferences - Opens the Preferences for the Application.
- Send Feedback - Provide a rating for the app and leave detailed comments.
- Help - Provides links to support and legal resources. This menu also allows you to report a technical problem with the app to the development team.
- Launch Website - Opens the ShareFile website.
- Quit - Quits the application.
Preferences
| Account | Log Out - Logs you out of your account. Any files that have been cached will be deleted |
| App Settings | Cache - Data for recent files is cached for improved performance. Use the slider to manage the cached size. Clear cache will immediately remove all cached files Reset App Settings - Removes folder structure archive and cached files. Doing this will quit and relaunch Citrix Files to please save any work before resetting. Uninstall - This uninstalls the application. Administrator permissions are required. |
| Share Options | Notifications - Set default notifications that are applied when sharing Security - Set defauly security options that are applied when sharing |
Additional Resources
Citrix Workspace For Mac Os X
CTX237344 - Citrix Files for Mac Known Issues
CTX237126 - Citrix Files for Windows
CTX119253- Language Support for Citrix Products